LOCKOUT / TAGOUT ELEARNING
Responsibilities: Instructional Design, eLearning development
Target Audience: Maintenance Technicians and Operators
Tools used: Adobe Captivate, Adobe XD, Microsoft PowerPoint, Microsoft Word
OVERVIEW
I was asked to create an annual course for maintenance and operator personnel to assess their knowledge of Lockout / Tagout. The customer was facing a problem of employees not following Lockout / Tagout procedures during their shifts and average test scores when giving written tests to employees.
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I wanted to give learners the option to review the material to provide them with choices. It was safe to assume that most employees had a base understanding of the process due to the test scores.
With that in mind, I proposed three branching scenarios that would guide a learner through the Lockout / Tagout process. Each scenario had questions about their actions and, depending on their answer, it would shift them to a new branch.
The customer loved this approach and agreed to move forward.
Process
I designed and developed this eLearning by analyzing everyday tasks a maintenance technician and operator would perform. I worked with three subject matter experts to fine-tune the scenarios to make them relatable and functional. I used action mapping, SAM, and Adobe Captivate to develop a branching learning course that technicians could use annually.
Action Mapping
After meeting with the three subject matter experts and formatting my findings, I scheduled a meeting with the two supervisors to identify other key actions that an employee could take to ensure steps were not being missed.
During this meeting, I asked questions about the daily tasks a technician would perform, what equipment is typically locked out, and the procedures they were supposed to be following.
We mapped out the core components for each category to ensure we did not miss vital parts.
Storyboard
For the storyboard, I worked in Adobe XD to layout the slides and make sure I had the branching done correctly. Adobe XD allowed me to develop a working storyboard to test the scenarios and the navigation without creating in Captivate entirely. Using this method reduced the time needed to present a visual to the stakeholders and gather feedback.
Prototype
Once the working storyboard was complete and approved by the stakeholders, I started to develop an interactive prototype, creating a style guide and working on the coach character for the eLearning.
The prototype included the first ten slides and branching actions in the eLearning. I used Adobe Captivate to create the prototype and hosted it, so my stakeholders could take the eLearning.
Full Development
Once I gathered all the feedback from the prototype, I developed the final product in Adobe Captivate. Since I had a completed and approved storyboard, moving the project to the finish line was straightforward. The whole process took me about sixteen days to complete. The stakeholder would upload it to their LMS, so I had to ensure I exported it to the correct SCROM format for their needs.
Lessons Learned
The final product was successful among the maintenance and operator personnel. It led to an increase of 22% in test scores after completing the course and a drop by 12% in incidents related to Lockout / Tagout.
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If I could change one thing about this project, I would have spent more time on Coach's character. In addition, I would have created more poses to help with the interaction on screen.
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Moving forward, I want to continue to build upon my instructional design skills and action mapping to bring the best information to learners.